McDonald's Corporation and Google today announced plans for a new multi-year global partnership to bring Google Cloud technology to thousands of restaurants around the world. This partnership is a significant step for #McDonald's in developing its restaurant technology platform to become the most advanced and productive in the industry. McDonald's plans to leverage Google Cloud's breadth of hardware, data and artificial intelligence to innovate faster and create even better experiences for its customers, restaurant teams and employees.
“We see tremendous opportunity for growth in our digital business and our partnership with Google Cloud allows us to capitalize on this by leveraging our size and scale to build capabilities and implement solutions at unmatched speeds”said Brian Rice, McDonald’s Executive Vice President and Global Chief Information Officer.
As part of the partnership, McDonald's will use #Google Cloud to develop and deploy new digital solutions, including enhanced mobile apps, personalized customer recommendations, streamlined ordering and delivery processes, and improved restaurant operational efficiency. Through the use of data analytics and artificial intelligence, McDonald's will be able to better understand customer preferences, predict demand and optimize its operating model.
“Connecting our restaurants worldwide to millions of datapoints across our digital ecosystem means tools get sharper, models get smarter, restaurants become easier to operate, and most importantly, the overall experience for our customers and crew gets even better.”
Google Cloud will also support McDonald's in employee development and training, providing them with tools and resources to improve their skills and performance.
“Through this wide-ranging partnership, Google Cloud will help McDonald’s seize on new opportunities to transform its business and customer experiences, empowering restaurants worldwide with the latest technologies for near-term impact,” said Thomas Kurian, Google Cloud’s Chief Executive Officer. “Pairing the iconic brand, size and scale of McDonald’s with Google Cloud’s deep history in AI and technology innovation will redefine how this industry works and what people expect when they dine out.”
